==What is your minimum order amount?

Our minimum order size is US $ 50 from the available stock. For wholesale orders please contact us by email. Since we ship directly from Thailand, we incur significant shipping costs, which make it difficult to ship low value packages.

==What is your order delivery Period?

The minimum period required to manufacture your order is 15-45 working days depend upon item you order and will be delivered by UPS, EMS, FedEx, DHL or any other courier company of your choice within 4 to 15 working days depending on the destination country. 

==Is your price are per grams or by per piece?

All prices we calculated on per piece basis. For wholesale prices please feel free to send us email: twinheartsjewelry@yahoo.com

==Do your prices include shipping?

All prices mentioned on this website are excluding of shipping charges. 

==Where do you ship from?

We are in Bangkok (Thailand) and all the items are shipped directly from Thailand to you through international shipments.

==How do you ship?

We use various Shipping options like EMS, FedEx ,TNT and UPS. If you have an account with UPS or FedEx, we can send the consignment on "freight collect" basis, if desired.

==How long does it take for the item to be delivered?

Normally the shipping company will take anywhere from 5-10 working days for delivery of your package all over the world.

==Which countries do you ship to?

We ship to all countries.

==What are your shipping charges?

In order to make our ordering process smoother and quicker we charge most of our customers a standard shipping charge. Click here to view our shipping rates.

==Do I have to pay any charges other than purchase price and shipping?

Since your items will be shipped internationally, it is possible that you might be charged a Customs Duty by the government of your country. The rules and rates related to Customs Duty vary widely from country to country and it not possible for us to predict or control those. We try our best to make sure that our customers are charged actual Customs Duty by taking all the necessary steps. But in case, the customer is charged a higher custom duty, and then it is the customer’s responsibility to pay the same.

==Do you Custom manufacture the designs?

Our company will quickly manufacture any fashion accessory item you desire and you will get the best price from us! If you have an actual sample of the item you want manufactured kindly get in touch with our sales department. If you are a jewelry designer and have a blue print or you only have a picture of the product you want manufactured, kindly contact out Fashion design department. 

Click here to contact our custom manufacturing department.

==What are you Payment Options?

The payment options available to our customers are:

Wire Transfer: We accept money through electronic wire transfer directly to our bank account:

==How often do you add new products?

We keep adding new designs to our collection every Week.

==How do I know when new products have been added your site?

We send out a newsletter to all our customers, whenever we add new range to our product line.

==Is your silver item real silver?

Yes, all the silver items are made of real silver.

      == PRODUCT  THAT  IN SILVER ARTICLE  WEIGHT OF PRODUCT MAY VARY BY +/- BY 15%